100% Money-Back Satisfaction Guarantee: All of our products are covered by our 100% Money-Back Satisfaction Guarantee. If you are dissatisfied with any item you have purchased from us, you may return it within 30 days of its delivery for a full refund of the purchase price. Your return shipping cost (ground rate) will be refunded only if the return is due to our error.

You must notify us sales@fuelfromh2o.com.au within five (5) days of your receipt of any damaged or defective merchandise.

Returning an Order: Before returning any article, you must contact us and request a Return Merchandise Authorization (RMA) number. This RMA number should be written conspicuously on the outside of the return shipment box.

Simply e-mail us sales@fuelfromh2o.com.au or call us in Adelaide on either 08 8258 8501 or 0414 808 815 anytime between the hours of 2pm & 6pm Monday to Friday. On Saturday call between 9am & 4pm.

You may return an item, in its original undamaged condition, for a refund within 30 days of receiving it. All returns must be accompanied by the original packing slip. In order that we may better serve you and other customers, please tell us the specific reason for your dissatisfaction. Include a written note informing us whether you want the item exchanged or the purchase price refunded to you. (If you have received a damaged or defective item please read the section below titled "Damaged or Defective Merchandise.") All returned merchandise must be in "like new" condition with all included instruction sheets, certificates and warranties and in its original box. The item(s) should be returned in the same packaging material in which it was received to protect it from damage. We suggest using insured Parcel Post for your protection. After a return has been received, it will take 3 - 4 weeks to process. If you used a credit card, the refund will be credited to your account. Restocking fees of 15% only apply to cancelled orders prior to shipping or if the unit is returned, tested and found to be working correctly when the customer did not call for tech support.

If you paid by cheque or money order, a refund cheque will be mailed to you.